If you require personal care services, look no further than Penkz Health and Social Care Services. With continuity of service from the same team of support workers, our service users will always be cared for by staff who are vetted, trained, and competent. Moreover, our dedicated on-call phone service allows you to keep in touch at any time of the day or night, 365 days a year. Penkz Health and Social Care Services is registered with the Care Quality Commission.
Even with 80% of customer satisfaction surveys indicating satisfaction with our services, we always strive to improve. In the next 5 years, our business objectives include:
In order to maintain excellent communications between service users and their friends and relatives, we have invested hugely in world-class technologies such as CM2000 and People Planner call monitoring systems. These internet-based systems allow us to access the information needed to ensure that our service users receive the service they need, exactly when they need it.
Our dedicated on-call phone service provides the opportunity to talk with someone any hour of the day or night, 365 days a year: an immense comfort and worth for service users and their families, particularly those who are feeling lonely and isolated.
All our staff are highly experienced and qualified in providing excellent care. If required, we offer staff who reflect your background, be it Gujarati, Punjabi, Hindi, Tamil, African, Caribbean, or Irish. Additionally, the automated log-in, log-off facility, records all staff arrival and departure times from each assignment, and eliminates the need for manual timesheets, solves health and safety issues, and facilitates lone working arrangements. The professional quality of our services is ensured by our ongoing monitoring of quality.